Our Privacy Policy

What is our privacy policy for?

This privacy policy tells you what to expect when The Box Factory collects your personal information. When you visit our website, live chat, sign up to our newsletter or inquire about our products, we collect personal information about you.

This policy provides you with information about:

What personal information we collect
How and why, we collect it
How we protect it
How you can access it

What personal information do we collect?

We collect personal information you voluntarily give us, for example when you complete an online form to contact us or to place an order. This can include:

Your full name
Your email address
Your company
Your job title
Your phone number

When applying for a job at The Box Factory, we may also collect personal information you voluntarily give us including: your work history, education, skills, experience and any other information included in your CV.

We automatically collect other technical information when you visit our website too, including:

Browser type and version
Operating system
Pages you have visited on our website
Products you have searched for
Page interactions
Phone numbers used for recontacting by our team

How do we use your personal information?

We will only use your information to:

Provide you with the best customer service we can
Provide any information you request
Send you updates, about our products and services
Ensure that our website presents content in the most effective manner for you
Administer our site, including data analysis, research and statistics
Keep our site safe and secure
Improve the content and relevance of the marketing communications we send to you
Help improve the content we display on our website
Respond to and answer any questions you may have submitted, such as requests for pricing or product information
Provide you with any downloadable guides or resources you may have requested and provide follow up communications based on your specific interests where appropriate
Send you email newsletters that you have consented to receiving

We will only use personal information from job applicants to:

Contact and assess job applicants
Help understand recruitment behaviour and improving our processes
Be held and processed for the purpose of the selection and in connection with any subsequent employment
We will never use personal contact details from job applicants to send marketing materials, including our newsletter, unless you have personally signed-up to receive them

We may also share your information with trusted third parties including:

Business partners, suppliers and sub-contractors where it is required for the performance of any products and services, we provide you
Analytics and search engine providers that help us improve our website
We will never sell your data or use it for purposes that are not related to our core business services

How long do we keep your personal information?

We only keep your data for as long as it is necessary for us to do so. The retention period can vary considerably, depending on the type of information and how we use it.

When we no longer require your personal information, and there is no need to retain it for regulatory or legal reasons, we will either delete it from our systems or depersonalise it so that you cannot be identified.

Opting out of Marketing Communications

If you would prefer not to receive information from us, including our newsletter, information about our products or services, please email our team on marketing@boxfactory.co.uk or call 01926 430510. You can also opt out of our marketing communications by clicking the unsubscribe link at the bottom of the email.

Data security protection

For the purpose of data protection legislation, the data controller is The Box Factory, company registration number 2664682, whose registered address is Unit 2 Caswell Road, Sydenham Industrial Estate, Leamington Spa, Warwickshire, CV31 1QD.

How and what we collect

We collect information through web forms, in person and via communications you send us using email, phone or live chat. We also collect information about how people use our website, so we can improve the website.

To meet legal and regulatory requirements and to ensure we meet high standards, we may monitor and record communications with you (including phone conversations and emails) for quality assurance purposes. We may also monitor calls as part of our staff training.

All information you pass to us is stored on secure servers. You agree to this by submitting information to us.

How to find out what data we have about you.

You can email us at marketing@boxfactory.co.uk or write to:

The Data Protection Officer, The Box Factory, Unit 2 Caswell Road, Sydenham Industrial Estate, Leamington Spa, Warwickshire, CV31 1QD

We will send you the information that you request within a maximum of 20 working days, and we are happy to correct any inaccuracies that you inform us about. This service is usually free of charge, however in some circumstances we have the right to charge a ‘reasonable fee’.

Website security

We use secure SSL certification to encrypt all our web pages, including sensitive personal information that you enter in our web forms before it is then sent to us. We store and manage this information securely to prevent unauthorised access.

What are cookies?

Cookies are files recorded in temporary Internet folders on your PC. They help us to understand how people use our website so that we can improve our services. Cookies record no personal data, can't read your hard disk, can't be used to create computer viruses, and can't fill up your hard drive.

How we use cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.

Email communications

Our business is paper-free, as far as is practically possible. As such we use email to communicate in writing as much as possible. In the case of marketing communications, we will always allow you to unsubscribe from this form of communication within the email itself.

Updating our privacy policy

We will update this privacy policy as required, indicating the date of change.

Any questions?

Please contact us on 01926 430510 or email marketing@boxfactory.co.uk if you have any questions relating to this privacy policy.

Published January 2024.